和你沟通 锻炼EQ


虽然我的EQ不算高, 很多时候还是会有在爆发边缘的时候, 但无可否认忍耐度是大大地提升
经常都有兼职绘画老师或市场里的产品销售员, 两者都难免必须接触到人, 但明显地和小孩子沟通总比和无理取闹的顾客沟通来得容易很多。
上个星期我泡婴儿奶粉 这个星期我泡咖啡 有点手忙脚乱 搬货物搬到手软坐在地上瘫痪(-___-)煲水 冲咖啡 点货 做报告
这些粗活当然难不倒我, 最多手粗一点没人要, 最让人招架不住的是 - 如何应付顾客和沟通。

通常去到百货市场里你都会看到不远处有些小摊子, 有人会派些sample给你试吃试喝试用, 然后你就绕了一圈又一圈吃完全场所有的食物, 好像吃自由餐一样。那没关系, 因为公司就是要下点重本让顾客知道他们的产品。可是!基本上顾客有分很多种, 有纯粹捣蛋的, 有认真想了解的, 有故意刁难的, 有吃完不抹嘴的, 有不道德的, 有妄自尊大的......这些都司空见惯了。而收了雇主那么多钱, 身为员工的只能硬挤笑容, 照单全收。

突然发现这件制服胸前纽扣间的缝隙很大很容易走光, 有个老男人喝了咖啡, 就一直站在我档口前, 眼睛放在不该放的地方, 淫淫笑.....grrrrr
有个捣蛋顾客, 喝了咖啡对我上下打量, "哇.....这个kopi泡到很甜, 像你一样甜哪!!!" 然后又淫淫笑, 我也硬来的嘻嘻笑
有些顾客, 多数aunty看到我就转身向她的足球队大喊, "ahboy ahgirl! 这里有free的 快点来拿!!!!" 然后档口就好像大战一样, 恐怖至极
有些顾客理都不理你, 冷眼以对, 喝了咖啡后摆出一副清高的模样, 二话不说把空杯丢在档口桌上! 什么态度! ok 我忍
有些顾客一副很有兴趣的模样, 喝了咖啡问了很多问题...怎样泡的 什么成分做成的...然后切入重点问你住哪里啊 电话号码 grrrrr 白费口水
有些喝了咖啡投诉给到那么少好过不要给啦.....鸡蛋糕, 要喝就买啦, 说那么多话, 你以为这里给你high tea的啊
有些更过分, 把我当成侍应般, “eh 小姐 kopi两杯来!!!” 叫小姐还可以忍受, 有些叫aunty! 我哪里像aunty了! ok 我忍
有个顾客喝了咖啡, 害羞地离去 (-___-|||) 然后整个下午看到他在我档口前徘徊, 每次都很腼腆地和我微笑 (-____- +)
当然还有小部分的顾客真心想认识更多关于产品, 问长问短后会跟你买一些 可遇不可求的珍贵顾客, 呵呵。

不管什么情况, 不要惹祸上身就得机警应对, 照单全收
所以能不锻炼到我的EQ吗?  来吧! 更糟的情况我都可以应付。


2010/05/10 11:03 2010/05/10 11:03
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你的微笑


今天喂一个小bb喝奶, 他眨着大眼睛用透着粉红色的小嘴巴吸着巧克力奶
他肥肥的手指抓着我的手, 小手掌似乎不全然有力, 像在伸展的小海星
一口一口地喝着奶, 小小颗的门牙很稀疏, 两三口奶就从嘴边缝隙流出来沾得奶白色的可爱婴儿衣湿湿的。

他又抓了抓我的手, 似乎想说些什么
小小粒的他对我含蓄地咪咪笑, 笑得我心顿时酥麻了
小花生窝在妈妈的弯臂里很受保护, 看着一家三口快乐地离开,
心里有满满的期盼与幻想。




小语: 这两天工作有了一些奶粉的知识, 未来会给小孩喝最好的奶粉





2010/05/03 01:32 2010/05/03 01:32
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She's rushing but she's lazy





i dont want to open my eyes
i dont want to leave my warmest ever bed & bears
i dont want to brush my teeth & wash my face
i dont want to eat breakfast
i dont want to wake up
i dont want to work =(

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Blue Weekend dilemma, am so jealous of you!






2010/01/09 08:49 2010/01/09 08:49
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寿司店工作结论

我还记得小学五年级和六年级的班主任, 黄老师是个学生闻之色变的母老虎; 也因为我们是精英班, 她对我们的要求甚高, 不允许敷衍了事的功课作业, 凡事必须做到自己的极限. 追求最完美的结果......超越自我, 创造极限, 请喝100 plus  

其实我想说的是, 她有个怪癖(曾经认为那是个很野蛮的要求, 后来也渐渐变成我的怪癖, 嘻嘻) 她很讨厌学生走路时拖着地上走, 鞋底和地板的摩擦会发出很响亮, 刺耳的声音"刺刺刺嚓 刺嚓 刺嚓..." 她会马上脸黑, 破口大骂, 说这是一种很懒惰的表现, 走路应该大步用力而轻巧的.

故事镜头转向我工作的地方(寿司店), 那边的员工都爱拖着地板走, 刺嚓刺嚓刺嚓.....客人用餐时听到这些烦人的声音应该很不好受吧? 看着他们若无其事地继续在地上擦呀擦...一方面我觉得是自己太吹毛求疵, 一方面却实在忍受不了......是鞋子太重了吗?

我喜欢我和小祯的速度, 吃饭快, 走路快, 说话快, 做事快....我想这也是为什么我们是好朋友, 可以配合彼此. 做工讲究的是efficiency, 可是这里的员工可以在繁忙时间慢慢走, 慢慢摇, 动作慢条斯理, 收拾桌子的速度更不用多说了. 甚至, 他们会躲在一些角落聊天说话, 失恋的带着情绪来上班, 更离谱的是在客人面前聚会聊天, 女生那双"美腿"还翘得高高的, 面向客人。


To be frank, 工作时间我绝不按电话, 不chit chat, 而且是绝对认真的。


桌子没收拾,我来收;side station的盘碟杯子用玩了,我一个女生去搬;ginger + wasabe用玩了没人理,我来refill;绿茶完了没人管,我去倒;一张张桌子去放碗碟和refill 酱油;没人注意到招手收钱的顾客,我放下手上的工作飞奔去layan。 没关系,做工不分你我,谁看到就该自动自发。

你一定问,难道没有经理或supervisor管理吗?有,基本上是有。可是管理层的喜欢在前面的柜台忙东忙西,偶尔大摇大摆地经过你面前,指指点点叫你擦下桌子,refill这个那个;而并没有真正地管理好餐馆的运作、厨房和服务生之间的配合、服务生的服务态度。

我自11月在餐馆里做工,卖了很多分配套和black plate promotion,或许不是我一个人的功劳,可是我确实是店里的top seller,这间outlet成为全国11月份black plate promotion 的冠军。并非想抢功劳还是唯美,我的努力是大家有目共睹的,做了那么多年的promoter,推销吹牛这回事根本难不倒我。我从来不觉得只有我一个人在努力hardsell有什么不妥,都说了工作不分你我,做好自己本分do your best 一直是我的工作原则,我才不计较。

一直到有人告诉我,原来推销那些配套是有incentives的,原来都被管理层蒙在鼓里说那些incentives只有管理层可以获得, 难怪一直派我去推销! 那天supervisor要我推销,我摆了张臭脸给她,还拒绝了她的指示。我说,i don‘t want! 后来觉得自己很幼稚,像个不成熟的小孩子小孩子气玩泥沙,可是当下真的受不了了,样样都要我做,我只是个兼职,而且别忘了是一个小时才五块钱的廉价劳工。

收到上个月的薪水单,乍舌。
工作得死去活来才那么个一百块?好,我不埋怨,至少在这里也学到了一些关于日本料理的知识、学做手卷的功夫、第一次当服务生的经验。幸好星期六和日有高薪的兼职工作,日薪相等于在寿司店的月薪,呼。

只是突然有点不忿。
我根本不需要如此卖命.....根本没有任何commitment to do so. 我想我是开心的,在这里工作了一个月多,很多很多顾客递上他们的名片要我跳槽,美容、秘书、教师、推销员.....有长辈级的顾客说我前程光明(哈!)、有上进心、勤劳、努力。

让我比较印象深刻的是,有对圆润看似好吃好住的有钱夫妇进来就破口大骂店里的外劳员工,what's your name! how dare you to tell me it's full house yet there're so many empty tables! @#%^@....i will complain to your manager! 当时没有任何管理层在店里,我眼见情况不妙,马上打手势让我来应付这客人。好死不死,过程中又发生了小插曲:有只小昆虫(注:是很小很小的)在寿司盘里被这对夫妇看见、我帮他们多点了一份白饭、wasabe+ginger统统完了。幸好,我还蛮庆幸自己聪明、冷静镇定地应付了这些问题。(对不起,不要丢我鸡蛋=___________=) 想象一下那个时候,管理层和店里一个服务生去吃饭了,被骂的外劳不懂跑去哪里疗伤散心了,只剩我一个小女子在店里,刚好又是peak time-lunch, 一方面要应付这对难搞 要求高的客人,一方面要应付其他陆续进来的客人.....忍不住想给自己掌声,嘻嘻。

后来他们果真向管理层投诉员工的问题,劈里啪啦劈里啪啦......
偷听到他们之间的对话,这对夫妇应该来头不小,对餐馆的服务态度很讲究。更让我惊喜的是,他们竟然称赞我,she's a very very smart girl, she knows how to handle all the situations very well! plus, she's hardworking, efficient and the best thing is her smile! She has got a very nice and sweet smiling face to us, which is a very important thing in service line!

成就感,哈哈哈哈哈。


要开学了,在寿司店工作的日子所剩不多
快乐的不快乐的很难摘录在一篇文章里,以后想起应该会挺想念的。


我会太批判性了吗?
我只知道如果我是个经理,肯定是个追求完美人人讨厌的经理。

2009/12/21 17:18 2009/12/21 17:18
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Dumex Dumex!

Hey everyone! I'm so sorry for the dearth of posts! For your info, i was busy fighting with my stomach dilemma for the past few days, rolling on bed screaming aches and consuming all the possibilities to cure my stubborn stomach. I did visit a doctor but that dude was like doubting and gave me bunch of gastric, stomachache and the wind-expelling medicine! & they seems like had no effect to me :( On the contrary, i am still having the worst ever constipation! :(  

Do you know how jealous i am to you who shit everyday?

Received message from Sue Jean regarding an event job couple days ago, was exaggerating as they offer affordable pay with attractive working hours! No doubt me, Jean herself and Christine went for it and had our job done pretty well :)

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Wondering who is Ethan? We were guessing around and we thought it might be the mascot of Dumex & so it was the birthday of Dumex! But we were wrong, it was actually this....

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Fine. It was a person. See? The cute ones with red shirt on stage with his mother and sis. I just checked on here, and surprise to know that this mother Catherine Ng won the “Peraduan Impian Ceria Si Manjaku” contest organized by DUMEX and she had a chance to celebrate his son's birthday with the less fortunate.

HAHA, we thought she was one of the shareholders of the company and I somemore questioned Christine, "Why are they doing all these-organizing a grand birthday party for the lucky ones, inviting all the orphans as like they are the kind-hearted human being....but what i could feel is that these are just kind of...show off? What would the one sitting down there thinks when it is his/hers birthday? "

i am such a pessimistic :( shouldn't think too much!

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Us, in the uniform :D
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There were few game stations and each of us was assigned to take care of each station. Pyramid Can, my booth :D Hit as much cans down and i will gift you some dumex monsters stickers and a colouring book! If you could hit all down, i will gift you one Ben10/power rangers wallet! Ready yet?
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Funny la Jean! She was so exhausted entertaining the children, HAHA!
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picture speaks louder than words, Christine, innocent laughter! Did you notice that? She had a bee painting on her face, how cute  
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Sweet things make girls excited! There were hundred well made & tempting cupcakes *drooooooling* Owh no no no, am still enduring constipation! :(
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Sand art! I used to play, but it was once upon a time...hmmmpf

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Proudly present you the clearest pic i managed to take! *music plays* Hey abang, can you stop moving and stand still for the camera? 3 seconds shall be enough kay

Finally! the children went back happily and we packed our things, prepared to go back, exhausted =/

Which one do you favor?

Off to sunway pyramid to meet up with girls, we thought we could meet up with our dearest FA CHI who just came back from South Africa, but she couldn't make it at last =( =( =( WE MIIIIIISSSSSSSS YOU FAAAA QIIIIIIIII !!! *disappointed* cause i wanted to get my souvenir so much! HAHA, jk jk :D i dont care(x 500) please make a date, how about next week?

Ok let's end this post with our favorite pose which can indirectly makes us look slim in photo! Jean, Sherlyn, Christine&bee, me :D
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Ohya thanks Sherlyn for the photoshop, i can now edit pics happily and will post up your drop dead sexxxxay pichasss as soon as possible!


2009/12/10 22:19 2009/12/10 22:19
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A little bit of murmuring


another over exposed pic of mine,
but i quite likey cause i look like those energetic happy joy joy lil girl here =_=
agree?

well, i am kinda loaded with jobs lately
but still, i likey cause i dont like wasting my precious time at home doing nothing wake up eat shit sleep wake up eat shit sleep wake up eat shit sleep......then eventually i'll  need a hardcore diet ya allah! Ohya, it'd be different story if i got a boyfriend to belanja me eat movie cheongK everyday but since no one interested in me wtf sounds so pathetic like that =_= yes i am, so i gotta work nonstop to spend this boring holidays while at the same time i can experience something new, meet new people, and gain extra knowledge!

So about the sushi waitress job...everything's getting better now, well i at least wont get confuse when taking customers' orders, i can clear the table faster, i can cope with the menu for like, 87% (haha, dont ask me how i calculate this percentage!) and i can promote the packages & black plate promotion quite well! :) According to the assistant manager, i am the top seller for those promotion! i even got one free dessert for selling 13 black plates per night so pandai kan? Oh i can't help cause i worked for sooo many promoter jobs since i was form 4 and now i am studying marketing, so that i actually suppose to have the skill to force ppl buy things from me sell right? aiyoyo wtf i sound so hidung tinggi here :P

Share one funny thing with u all,
i got scolded by one customer cause he said  that i too happy already wth wat sort of reason is this =_= HAHAHA! no la, it wasn't a scolding but he was just curious to know why i looked so happy when serving customers...@@ this is the so called service ethic wherby the japanase very stress on it that they even got the standard smilling angle ok! =)


OHHHHHHHHYESSSSS
MY BIRTHDAY IS REACHING!!! FINALLY!!!! I AM GOING TO BE A LEGAL BIG GIRL SOON!!!!
*jumping happily, shouting loud* but wait.....how i gonna spend my birthday? feeling pathetic again, who wants to celebrate my bday??date me yes?? ARGGGGH wtf again i sound like very no value no market & very cham like that...ok no respond out there i sad i die better bye bye =(

fine finish crapping, i needa sleep right now
my whole body's muscles need rest kao kao.
*my photoshop is expired! i can't edit pics! feeling so lifeless! *

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2009/11/16 00:21 2009/11/16 00:21
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idakomanakohentaiko



Spending the whole afternoon on this by googling and wikipedia-ing, never knew that both of 'em are so fantastically efficient & effective in providing knowlege from all over the world! fully make used of them :)
It is fun learning japanese, though i still get confused with the idako tako manako tamago anago toshiba hitachi suzuki...after memorizing timeless! LMAO. perhaps, it is kinda challeging :S

 
 
2009/11/10 17:43 2009/11/10 17:43
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SUSHI

As i mentioned in the previous post, i've got another part time job in a Japanese restaurant on every weekdays in the coming holiday. I started the job yesterday and YAY! it was quite fun though i was a little bit too tense up! As a matter of fact, i never worked as a waitress nor thought of working in restaurant. zero experience GAH. nevertheless i do play Restaurant City! teehee :D

 
The clue where am i working! Obvious enough? :p

The first thing i learn when i got there was how to read the menu,sigh. It would never be an easy task because there're around freaking 200 plus plus dishes to be memorized! I was cracking my head and dumbstrucking while the handsome assistant manager explaining each category of food, eg appetizer, sashimi and sushi,hot pot specialties, grill& deep fried specialties, doburi& menrui, bento-platters&party set and teppanyaki.

Confusing? There're more to come! Those japanese-isssh nouns like ebikko(this one maybe most of u will know), unagi(guess u all know..), hotate(hm...), negitoro(hmmm...), mentai(hmmmm....), hamachi(??), anago(???), tamago(apa tu?), ameabi, tai, ebi, ika, kani fumi.......

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I gotta hafal all of them! Yes! i've to. The coming up were greeting customers, taking customers' orders, serving green tea(which called genmai/ocha) and food, cleaning up before, during, and after the servings. Awww, i find it fun! :) When the customers coming in, we must greet them with I RA SHI MA SEI (idk how to spell lol), which means WELCOME! the manager kept on urging me to shout speak, but tht i was toooo shy! :X I scared i'd shout the wrong pronunciation eg I RAI SAI MAI SAI  XD

Then the side jobs while there're less customers are cleaning the running track of sushi, refilling the chopsticks, toothpicks, tissues, wasabe so on....& so forth. The works were not tiring, so far, but the part i hate the most is the design& structure of the seats, awww! making me difficult to do my assigned works! I had to walk/climb/claw in and out all the time only :(

 
The menu is with me right now, guess i will be sleeping and shitting with it for the entire week! i gotta key in all the nouns into my birdbrain before being tested by the manager! :P



2009/11/10 02:07 2009/11/10 02:07
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小朋友


佛堂的绘画课偶尔会让我觉得好累 那班小猴子看我斯斯文文可爱温柔的模样 个个都骑到头上来
丢粘土上天花板要我弄下来 爬到窗口去唱歌 大声尖叫呐喊欢呼 和我作对反抗吵架 不过很快好回的
老师,我手酸 老师,帮我彩 老师,我没有带铅笔 .......
 
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可是当我听到小朋友引用我说过的话:画画没有对与错, 只有开心或不开心 你觉得对就对.
当小朋友送上巧克力, 说自从上了我的绘画课后, 在学校的画画比赛里获得了优秀奖
当小朋友撒娇说要帮忙老师打扫课室时.......

melted.
姑且原谅你们!

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2009/10/14 22:28 2009/10/14 22:28
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美女

 
我做了好几分工- 多数都是在百货广场里当销售员
虽然很耗时双脚也会很累,但回馈都算相当不错
看到那些高挑苗条美女站着摆甫士甩下头发几个小时就有几百块轻松入袋,
我却要操劳得像只牛一样双手都粗晒 听了都几心酸酸一下的    they deserve mah

说真的 这也可以说是我提早离开温室体验社会冷暖
遇过很多人 有很健谈的 风骚的 奇怪的 孤僻的 黑心的 无聊的
不管如何都只是萍水相逢 为生活逢场作戏 只要完成任务拍拍屁股 谁都不再认识谁
根本没必要惹事生非 所以很多时候只能开一只眼闭一支眼 忍辱负重

不久前认识了一个女孩 first impression是皮肤好好的美女 忍不住看多几眼
她主动前来自我介绍 原来 看起来一点都不像二十五岁
应该是纳闷的关系 她一直跑来跟我说话 一开始我还蛮有心entertain这个美女的
但话说多了渐渐产生反感 思想幼稚肤浅甚至有点神经病的性格

点击阅读

2009/08/24 21:38 2009/08/24 21:38
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??? ??? Name: See Yin
Country: Malaysia
Birthday: 18/11/1991
Email: serenetan91@msn.com



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